Privacy Policy

BookaPlay ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, mobile apps, and related services (the "Service").

Information you provide

• Name, email address, and phone number
• Account credentials and profile details
• Booking history, payment-related information, and support messages
• Partner application details if you apply to list a venue

Information collected automatically

• Device type, operating system, and app version
• IP address, general location, and usage analytics
• Cookies and similar technologies on our website

Information from third parties

• Payment processors (transaction status, not full card numbers stored by us)
• Authentication providers if you sign in through them
• Venue partners (booking fulfilment and dispute resolution)

• Create and manage your account
• Process bookings, payments, refunds, and invoices
• Communicate booking confirmations, reminders, and support responses
• Improve the Service, fix bugs, and analyse usage trends
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Send marketing communications where you have opted in (you may opt out anytime)

Where applicable under data protection law, we process personal data based on: performance of a contract (providing the Service), legitimate interests (security, improvement, analytics), consent (marketing), and legal obligation (tax, regulatory, or law enforcement requests).

We may share information with:

• Venue partners — to fulfil your bookings and handle on-site issues
• Service providers — hosting, analytics, email, SMS, and payment processing under contractual safeguards
• Authorities — when required by law or to protect rights and safety
• Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required

We do not sell your personal information.

We retain personal information for as long as needed to provide the Service, meet legal and accounting requirements, and resolve disputes. When data is no longer required, we delete or anonymise it in line with our retention practices.

We use technical and organisational measures to protect your information, including encryption in transit, access controls, and secure infrastructure. No method of transmission or storage is completely secure; please use a strong password and keep your account credentials confidential.

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion or restriction of processing
• Object to certain processing or withdraw consent
• Data portability where technically feasible
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at hello@bookaplay.in. We may need to verify your identity before responding.

Our website uses cookies and similar technologies for essential functionality, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

The Service is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to delete it.

Your information may be processed in countries other than where you live. Where required, we implement appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice where appropriate.

Privacy questions or requests: hello@bookaplay.in.